Shipping policy

Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with Elaroux. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment.

Processing times may be longer during holidays, promotional periods, high-volume sales periods, or due to circumstances outside our reasonable control.

You will receive shipping information and tracking details when available.

2. Estimated Delivery Time

After your order has been processed, estimated delivery times are generally:

United States: approximately 7–12 business days

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, shipping carrier, customs procedures, weather, holidays, and other circumstances.

3. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Elaroux may offer free shipping or promotional shipping rates on selected products or orders.

4. Tracking Information

When tracking is available, we will provide a tracking number by email after your order has been shipped.

Please allow some time for the tracking information to become active in the carrier's system.

5. Multiple Shipments

Because Elaroux may use third-party suppliers and fulfillment partners, products from the same order may occasionally be shipped separately.

As a result, you may receive multiple packages and separate tracking numbers for one order.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages unless the applicable shipping charges were clearly disclosed at checkout.

6. Customs, Duties, and Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has not yet been shipped, please contact us as soon as possible at:

support@Elaroux.com

We will make reasonable efforts to update the address when possible.

If an order has already been shipped, we may not be able to change the delivery address.

8. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information indicates that the package is delayed, we will work with you and the carrier, where appropriate, to help resolve the issue.

If a package is confirmed as lost, please contact us at support@elaroux.com so that we can review the situation and determine the appropriate resolution.

9. Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible.

We may request photographs of the package, shipping label, and damaged product to help us investigate the issue with the carrier or fulfillment partner.

10. Delivery Estimates and Delays

Delivery estimates are provided in good faith and are not guaranteed.

Elaroux is not responsible for delays caused by events or circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, natural disasters, strikes, holidays, incorrect customer information, or other unforeseen events.

However, where applicable law requires a refund or other remedy because an order cannot be shipped within the promised period, Elaroux will follow the applicable legal requirements.